The book Service Quality in Retail Banking in Jharkhand state is the pilot research of academic project which explains the identification and review of the key dimensions of service quality in retail banking and to find out ways for the improvement of service quality of these banks. It consists of brief description of key dimensions of banking services which measures the quality of services provided by major commercial banks in Jharkhand state.

Rajesh Kumar is a chemistry Hons Graduate. He did his MBA with Marketing and Human-resource Management from Indian School Of Mines Dhanbad. At present. He is Junior Research fellow from Department of Management studies, Indian School Of Mines, Dhanbad. Besides,He did Entrepreneurship management from Department of Management Studies , IIT Delhi.